Viera Rev, LLC
SERVICES AGREEMENT TERMS and CONDITIONS
This Service Agreement (the “Agreement”) is made between Viera Rev, LLC (“COMPANY”) and the Provider/s, and or Medical Practice (the “CLIENT”), together the “Parties.”
COMPANY provides various medical documentation, coding, healthcare billing, revenue cycle management services, and related information technology support services to medical and healthcare organizations.
CLIENT is a healthcare organization consisting currently of licensed and credentialed provider(s) with their principal healthcare practice, and/or organization located in the United States.
CLIENT agrees to retain COMPANY, and COMPANY agrees to provide the Services set forth in this Agreement and any Attachments included and incorporated herein by reference to CLIENT.
IN CONSIDERATION of the foregoing and the covenants and agreements herein, the Parties agree as follows:
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SERVICE AGREEMENT
1. This agreement is predicated, and formerly executed, by CLIENT’s completion of COMPANY’s online enrollment, or CLIENT’s delivery of executed agreement to COMPANY, via email or standard mail.
2. Services are subject to the Viera Rev, LLC Service Agreement Terms and Conditions (TAC). Parties collectively acknowledge that this Agreement is subject to periodic updates, and or, pricing changes and may be revised from time to time by COMPANY, at its discretion. It is CLIENT’s sole responsibility to review the TAC periodically for changes. The most current version is accessible at www.vierarev.com/viera-rev-agreement, and shall be binding on CLIENT and supersede all prior versions. CLIENT’s continued use of COMPANY’s services constitutes CLIENT’s unconditional acceptance of the then-current TAC.
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EFFECTIVE DATE and TERM
3. This agreement effective date is established and corresponds with the digitally stamped date associated with CLIENT’s completion of COMPANY’s online Billing Service Registration, or date established on the agreement’s executed signature line, if CLIENT’s delivery of agreement to COMPANY is via email or standard mail, hereinafter referred to as “Date of Execution”.
4. Agreement term length will be one (1) year from Date of Execution ("AGREEMENT PERIOD") and will auto-renew until terminated.
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COMPANY RESPONSIBILITIES
5. COMPANY shall perform required tasks for Medical Billing / Revenue Cycle Management (RCM) Services for the CLIENT. Services may include, but are not limited to; charge review, claim inspection / code review, submitting claims, EOD process, EOB posting, denial management, patient billing statements and intermediate collection letters, secondary / tertiary claim submissions, monthly financial reporting.
6. Upon completion of payer registration and approvals, COMPANY will begin processing all the CLIENT’s medical insurance claims for adjudication by government and commercial companies by either electronic or paper means.
7. COMPANY will process and submit CLIENT’s claims to insurance companies, patients or other appropriate parties for claim payment. COMPANY will submit claims to patients’ primary, secondary, and tertiary insurances. After claim adjudication by a patient’s insurance payer, any remaining balance will be billed to patient.
8. COMPANY will submit claims with information and data that is provided by CLIENT to COMPANY.
9. COMPANY will make all reasonable efforts to assist CLIENT with identifying and including all appropriate charges but is not responsible to ensure all charges have been submitted by CLIENT.
10. COMPANY will review and scrub claims to attempt to prevent claim rejections and denials, so the claim is payable under the then current rules of respective payers. COMPANY will notify, and/or return claim data that COMPANY is not able to process and submit to payers for adjudication or believes that the submitted claim data will likely result in the claim being rejected or denied.
11. CLIENT authorizes, and COMPANY may use claim edits and claim scrubbing to prevent rejections and denials.
12. Submitted claims that are denied will be pursued to resolution by the COMPANY.
13. COMPANY will post the payments received from the insurance payers to the patient’s account, will file any secondary and tertiary claims, and shall bill the patient directly, when necessary, in order to secure full payment for all treatments as submitted by CLIENT.
14. COMPANY will batch payments received to reconcile posted payments with the payment batch so as to prevent payments not being posted. If a payment cannot be posted it will be documented as to the reason it cannot be posted.
15. COMPANY will process patient statements through the designated practice management system.
16. COMPANY provides patients the ability to pay their patient account online by credit card, if CLIENT selects to enroll for this service.
CLIENT RESPONSIBILITIES
17. The CLIENT expressly agrees to "Opt-In" to receive email, faxes, and any other form of electronic communication deemed necessary by COMPANY in order to properly service the CLIENT.
18. During the term of this Service Agreement, CLIENT will not use the services of any other billing and claims processing companies and will allow COMPANY to process all of CLIENT’S medical insurance claims with government and commercial companies.
19. CLIENT acknowledges and agrees that COMPANY‘s performance is dependent in part on the information and data CLIENT has, or will provide to COMPANY under this Agreement is true, accurate, and complete in all material respects. CLIENT acknowledges that any failure to provide timely, accurate, and complete information will directly impair COMPANY’s ability to perform. COMPANY shall not be liable for any loss of reimbursement, penalties, delays, or other adverse consequences resulting from such failure.
20. CLIENT agrees to promptly provide all reasonable access to all pertinent and relevant information, records, and systems necessary for COMPANY to complete and provide all Services contracted herein.
21. Upon request by COMPANY, CLIENT will deliver the information needed to set up CLIENT’s billing account as outlined above. This includes but is not limited to information relating to Provider Profile, listing of current insurance companies used, referring physicians, facilities at which provider is accepted or transfers work, diagnostic codes, procedure codes and fees, signed patient registration forms (to be kept in CLIENT’s office), registration with clearinghouse which will distribute claims to the carriers. On an ongoing basis, the CLIENT is obligated to report any changes in address, providers, practice office locations, and other information which would cause claims to be denied as incomplete, or inaccurate as soon as it is known to CLIENT.
22. Upon commencement of live billing services, CLIENT agrees to transmit or process all information necessary to properly process the CLIENT’s claims, and to submit all such billing and insurance information for claims submission no less than once per week, preferably multiple times per week, and no later than fifteen (15) days past the patient visit date of service.
23. CLIENT will submit any medical documentation needed to COMPANY for claim generation and processing.
24. CLIENT will obtain all necessary authorizations and referrals from patients’ insurance, or other entity, as required to submit claims for adjudication.
25. CLIENT agrees to provide copies of any, and all Explanation of Benefits (EOB) remittances received from insurance payers to the COMPANY, as well as records of any, and all payments received directly from patients within three (3) days of receipt by CLIENT.
26. If CLIENT receives EOBs or other forms of insurance claim adjudication information but does not provide that information to COMPANY within fourteen (14) days of receipt by CLIENT, CLIENT may be subject to additional fees. If CLIENT fails to report all revenue, provides false information, or otherwise engages in practices intended to reduce fees owed to COMPANY, COMPANY reserves the right to:
a) retroactively invoice CLIENT for unreported amounts at the applicable rates;
b) charge a penalty fee of up to twenty-five percent (25%) of the unreported amounts; and
c) recover reasonable costs, including investigative labor, and legal fees, associated with identifying and collecting such amounts. These remedies are in addition to any other rights available to COMPANY under this Agreement or applicable law.
27. CLIENT is responsible for handling all patient inquiries pertaining to patient billing, or related questions.
28. COMPANY will be serving as a conduit of information and claims data between CLIENT and many insurance payers, both government and commercial. CLIENT will be providing all such claims information and data to COMPANY, including but not limited to procedure codes, identifying the exact procedures CLIENT has performed on patients. CLIENT warrants and represents in good faith that all submitted diagnostic codes and modifiers are appropriate for the patient, and that all submitted procedures will have been performed on the patients as specified. COMPANY has no authority to and will not change any submitted diagnostic codes or procedure codes without the express written direction by CLIENT. If any investigation is initiated or if any action is brought by any individual, company, or entity whatsoever regarding any of the claims filed by COMPANY on behalf of CLIENT, both CLIENT and COMPANY agree to cooperate fully in any such investigation or action and shall provide all relevant supporting documentation needed.
29. CLIENT will be guided on how to review and manage patient balance reporting. COMPANY will send three statements and one soft collection letter, before patient balance is adjusted off. CLIENT can determine the next course of action for the adjusted balance. Collection Agency report is available in the practice management software, should CLIENT decide to take action with a third-party collection agency.
30. If there are any problems with CLIENT’S credentialing or contracts with insurance payers that interfere with claims processing, CLIENT will communicate those problems to COMPANY during the onboarding process and discuss how to best resolve those problems. If COMPANY is to resolve credentialing or contracting problems a separate credentialing service agreement needs to be executed between CLIENT and COMPANY.
31. CLIENT agrees to promptly provide all reasonable access to all pertinent and relevant information, records, and systems necessary for COMPANY to complete and provide all Services contracted herein.
32. CLIENT agrees to indemnify and hold COMPANY harmless for any, and all damages or penalties imposed, and any attorney’s fees incurred by COMPANY in defending any such action resulting from CLIENT’s failure to provide truthful and accurate billing claims, and other practice or business information to COMPANY. CLIENT shall indemnify, defend, and hold COMPANY harmless from any damages, claims, penalties, or costs (including attorneys’ fees) arising from CLIENT’s failure to comply with reporting requirements, payer rules, or applicable laws.
33. CLIENT shall defend, indemnify and hold COMPANY (and its service providers) harmless against any losses, suits, expenses, costs or damages (including reasonable attorneys’ fees, expert fees’ and other reasonable costs of litigation) arising out of, or in any manner connected with (i) any claim or suit by a patient or representative of a patient, (ii) any claim, legal action or penalties by a government agency or any governing entity; except in those situations where the reason for the claim, suit, legal action or penalty is a result of an error caused by COMPANY in its responsibilities and duties as defined by this Agreement.
34. CLIENT acknowledges that no guarantees, warranties, or implied guarantees, other than specifically defined within this Agreement, have been made by COMPANY to the CLIENT. COMPANY disclaims all implied guarantees or warranties.
COMPANY - SERVICE FEES
35. Account Set-up
Onboarding / New Client Set-up Fees $1,500 Per Provider - (Fee Waived - $0)
36. Monthly Billing / RCM Collection Fees (Discounted Grouped Rates)
Insurance 7% of receivables
Cash 2% of receivables
Personal Injury 6% of receivables
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COMPANY - OPTIONAL SERVICE FEES
37. Optional Service Fees - Only charged if requested by CLIENT
Old A/R (Accounts Receivable) - claims filed prior to go live 15% of receivables
Credentialing Services $250 per carrier/per provider
Re-credentialing Services $200 per carrier/per provider
Data Entry $25 per hour
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SECOND PARTY - SOFTWARE FEES (Pass Through Fees)
CLIENT acknowledges that second-party software and associated variable fees are subject to change based on the pricing set by the software provider. COMPANY may adjust pass-through pricing accordingly and will provide CLIENT with at least thirty (30) days’ notice of such changes. CLIENT’s continued use of the software after such notice constitutes acceptance of the revised pricing.
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38. Software Fees
AdvancedMD - Chiro Rhythm Bundle $399 per month/per provider
AdvancedMD - additional software modules (only if selected) $ - Charged at pre-determined rate
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SECOND PARTY - VARIABLE SOFTWARE FEES (Pass Through Fees)
39. Software Fees - Variable (Only if utilized by CLIENT)
AdvancedMD Paper Claims $0.92 / each
AdvancedMD eStatements $1.09 / each
AdvancedMD eStatements - additional pages $0.59 / each
AdvancedMD eLetters $1.09 / each
AdvancedMD eLetters - additional pages $0.59 / each
AdvancedMD Address Forward $1.09 / each
AdvancedMD Overweight postage $0.59 / each
AdvancedMD Re-Bills $0.24 / each
AdvancedMD Electronic Attachments – Workers Comp $0.30 / each
AdvancedMD Electronic Attachments – Gov / Commercial $1.00 / each
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PAYMENT TERMS
40. CLIENT will be invoiced by Company monthly for the Services and Software provided under this Agreement, and CLIENT shall pay to COMPANY the amounts billed pursuant to the Service and Software Fees established within this agreement.
41. Company shall invoice CLIENT for Medical Billing / RCM Services by charging the Collection % Fee/s detailed in this agreement. The COMPANY’s Collection % Fee/s are applied to any, and all payments paid to CLIENT by patients, insurance companies, or any other entities where collections are made under the established categories detailed within this agreement’s Company Service Fee/s section, line 36.
42. COMPANY shall provide CLIENT with 2nd Party Software, and shall include the associated monthly Software fees, as detailed in this agreement, in the CLIENT’s monthly invoice.
43. COMPANY has waived the $1,500 / per provider, Onboarding / New Client Set-Up Fees, as detailed within the Company-Service Fees section of this Agreement. If at anytime within the Agreement Period the CLIENT fails to satisfy the terms of this Agreement, all initially waived Account Set-up and Onboarding fees will immediately be due to COMPANY.
44. CLIENT will be invoiced on a monthly basis for receipts collected and posted the previous month, as well all other amounts due and owed to COMPANY.
45. COMPANY will accept credit card, debit card, or ACH / bank drafts as forms of payment. CLIENT will provide preferred form of payment to COMPANY. CLIENT is responsible for updating COMPANY of any change in the CLIENT’s bank, or credit card information.
46. CLIENT agrees that COMPANY will auto-debit their credit card, debit card, or bank account each month for software and services rendered by COMPANY.
47. All credit card and debit card transactions will be charged a 3.5% service fee. ACH / Bank draft transactions will not have a service fee.
48. Fees for COMPANY services, and/or software, will commence on the first (1st) day of the 2nd month, following agreement’s Date of Execution
49. COMPANY will issue invoice for any software, and or services rendered, and with delivery Client's payment on file will be auto-debited.
50. After thirty (30) days, any past due amounts owed to COMPANY by CLIENT will be subject to a 5% late charge. If CLIENT's payment is returned by COMPANY's payment processing service, a fee of $50 will be applied for each failed transaction. If CLIENT's account balance with COMPANY becomes more then ninety (90) days past due, COMPANY may stop all work on CLIENT’S account until the balance is paid.
TERMINATION OF SERVICE AGREEMENT / Providers / Products
51. This term of this Agreement is for one (1) year, hereinafter referred to as the “Service Period”, or if a proposal was provided, the term stated on the company proposal will supersede and govern. Either party may terminate this agreement at the end of the Service Period by providing a written notice to the other party. Termination will take place thirty (30) days after notification is received. This Agreement shall automatically renew for additional one (1) year extensions, unless either Party delivers to the other Party written notice of termination at least thirty (30) days prior to the expiration of the applicable term. All correspondence regarding termination of Agreement will be done via certified mail, or email. The receiving Party is required to acknowledge receipt of termination notice in writing within ten (10) business days.
52. If either party submits a notice to term the Agreement, the notice will state the last CLIENT operations date (on or after the thirtieth day) for which COMPANY is to receive billing data and submit bills on behalf of CLIENT. COMPANY, at its sole discrection, may continue to submit, and process billing generated through the last practice operations date, and shall pursue collection on all such submitted billing for a period of up to ninety (90) days from and after that date. COMPANY shall then cease all such collections and payment processing work on behalf of CLIENT. CLIENT will owe COMPANY its software and service fee/s as established in this agreement for all reimbursements or payments received up through the last day of the ninety (90) day period. In the event CLIENT chooses to transfer the software key to another entity, and by doing so impede COMPANY's ability to securely, and without conflict, collect on billing services previously commenced by COMPANY, but not yet fully collected, CLIENT agrees to pay COMPANY a fee equal to 50% of the collective total of the CLIENT's previous three (3) months invoicing for billing services rendered. In turn, COMPANY will cease servicing CLIENT's account effective the last operations date submitted by CLIENT. Both parties will cooperate in assuring a smooth transition to the new billing arrangements selected by CLIENT.
53. In the event this Agreement is terminated, COMPANY will return all information, material and documents belonging to or relating to CLIENT along with activity reports, only after one week following the ninety (90) day continued collection period, and COMPANY outstanding invoices and balances owed by CLIENT have been paid and satisfied.
54. If Client wishes to term a Provider, Software Product, or any Add-On Service provided by Company, Client agrees to notify Company via email 45 days prior to the effective term date. All term dates will take effect on the 1st of the month, following the minimum required 45 day notification period.
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GENERAL PROVISIONS
55. HIPPA COMPLIANCE - The parties understand and acknowledge they are both “covered entities” under the terms of Health Insurance Portability and Accountability Act (HIPAA) and have privacy and security obligations with respect to what the HIPAA defines as protected health information which includes all of the information used in billing transactions. Both parties affirm they have policies in place to assure current and continuing compliance with HIPAA regulations and requirements. The parties will enter into a Business Associate Agreement as required under current HIPAA regulations and agree to institute policies and execute any other agreements which may be necessary under future HIPAA regulations.
56. CONFIDENTIALITY - All patient information and data provided by the CLIENT to COMPANY shall be kept confidential and shall not be disclosed to anyone outside of COMPANY other than to the extent necessary for COMPANY to process and submit claims and provide all necessary Medical Billing / RCM services on behalf of the CLIENT. In addition, the Services and associated contractual terms and pricing are specific to CLIENT and shall be treated as confidential information. CLIENT will not divulge the contents, terms, or pricing of this Agreement to any third party without the written consent of COMPANY.
57. JOINT RESPONSIBILITY IN SERVICES - COMPANY shall use its best efforts to provide the CLIENT the services as set forth in this Agreement, and CLIENT shall use reasonable efforts to perform its responsibilities as set forth herein. CLIENT acknowledges and agrees that COMPANY‘s performance is dependent in part on CLIENT’S timely and effective satisfaction of its responsibilities hereunder, and timely decisions and approvals by CLIENT management.
58. JURISDICTION - This Agreement shall be interpreted under the laws of the State of Tennessee and any disputes between the parties concerning the validity, interpretation, or performance of any of the terms, or provisions of this Agreement, or of any rights or obligations of the parties hereto shall be resolved in Sumner County, TN.
59. LIMITATION OF LIABILITY - CLIENT acknowledges and agrees that COMPANY shall not be liable for any direct, indirect, incidental, consequential, punitive, exemplary, or special damages of any kind, including but not limited to loss of revenue, loss of data, business interruption, or claims by third parties, arising out of or in connection with this Agreement or the services provided, whether caused by COMPANY’s negligence, errors, omissions, or otherwise. COMPANY’s total aggregate liability, if any, shall be strictly limited to the lesser of: (a) the total amount of service fees actually paid by CLIENT to COMPANY in the one (1) month immediately preceding the event giving rise to the claim, or (b) one hundred dollars ($100). CLIENT further agrees to indemnify, defend, and hold harmless COMPANY from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from CLIENT’s operations, acts, or omissions, including any third-party claims related to billing, coding, or regulatory compliance, regardless of whether such claims allege fault on the part of COMPANY.
60. AGREEMENT NOT TO SOLICIT OR HIRE - CLIENT and COMPANY agree that during the term of this Agreement and for a period of one year after the expiration thereof, they will not contact employees or agents of the other party, for the purpose of enticing that person/s away from the employ or contractual relationship of the other party.
61. EXCLUSIVITY - COMPANY will be the exclusive Billing / RCM agent for all medical claims submitted by or on behalf of CLIENT following the date of execution of this agreement, and will be the only source of Billing / RCM for CLIENT for receivables that occur during the term of this Agreement, or any extension/s.
62. BREACH OF AGREEMENT - If any Party to this agreement believes the other Party is in breach of the Agreement, they shall give notice to the other Party including detailed documentation of the alleged breach. Said notice of breach must be submitted promptly upon alleged occurrence of the breach. The accused Party to the breach must acknowledge receipt of the notice of breach within five (5) standard business days. The accused party shall have thirty (30) days from the date of notice to cure the alleged breach.
63. ENFORCEMENT FEES - In the event of any breach, or default by CLIENT pertaining to this agreement, CLIENT agrees to pay all costs associated with enforcing the terms of this Agreement. Fees may include, but are not limited to investigative fees, attorney's fees, and any other fees incurred by Company including investigative fees and audit costs for suspected underreporting of CLIENT revenue. Additionally, in the event of a trial the Company shall be entitled to any attorneys’ fees, damages, and costs awarded by the court presiding over any such matter. The venue of any litigation shall be Sumner County, TN.
64. ENTIRETY OF AGREEMENT - This Agreement, together with the then-current Terms and Conditions referenced in Section 2 and any designated Attachments, constitutes the entire agreement between the parties and supersedes all prior agreements or understandings. No additional terms are binding unless set out in a written amendment signed by both parties, except that CLIENT’s continued use of the Services shall constitute acceptance of updated Terms and Conditions as described in Section 2.
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Viera Rev, LLC
PRIVACY POLICY
This privacy policy is to inform you on how the information collected on this website is used. Be sure to read this privacy policy before using our website or submitting any personal information and be aware that by using our website, you are accepting the practices described in this policy. We reserve the right to make changes to this website's policy at any time without prior notice. Be also aware that privacy practices set forth in this here are for this website only and do not apply for any other linking websites.​
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SCOPE
This Privacy Policy applies to personal information processed by us on our website vierarev.com. By visiting our Website or accessing our Services, you are agreeing to the terms of this Privacy Policy. This Privacy Policy is incorporated by reference into the Viera Rev Terms of Services and any other agreement or governing terms (the “Agreement”).
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Our Website may contain links to other sites. We are not responsible for the content and the privacy practices of other websites, and encourage you to examine each site's privacy policy and disclaimers and make your own decisions regarding the accuracy, reliability, and correctness of material and information found.
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Capitalized terms not otherwise defined in this Privacy Policy shall have the meaning ascribed to them in the Agreement.
“Personal Information” means information that can be used to identify you or your customers, as further described below. Your submission of Personal Information is voluntary. The categories of information we collect depend on how you interact with us, our Services, and the requirements of applicable law. For example, we may collect different information from you depending on whether you are a visitor to our Website or register to use our Services.
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INFORMATION YOU PROVIDE
Collection of Information: We collect personally identifiable information such as names, postal codes, addresses, emails, and so on, that are voluntarily submitted by our visitors like you. The information you provide and that is collected is used to fulfill you specific request. By signing up with Viera Rev, and agreeing to our privacy policy, you agree to "opt in" to Viera Rev communications, which may include email, phone, and or SMS/texting.
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If you apply for and/or use Viera Rev's Services you may be required to create an account with Viera Rev as a Secondary User, and to submit information about yourself and your business ("Account Information"). Examples include: Financial Information, Bank account information, Corporate Information, Business entity type, EIN or business number, Owner Information such as, principals, names, job titles (including information about you, the owners, controllers and other principal individuals associated with your business), Name, email address, postal address, signature, and phone number. Information in categories listed in the California Customer Records law (Cal. Civ. Code §1798.80 (e)) Name, signature, physical characteristics or description, address, telephone number, and other data.
Cookie/Tracking Technology: This website may use cookies and other tracking technologies depending on the features offered. These technologies are useful for gathering information such as browser type and operating system and tracking the number of visitors to our website, in our efforts to better understand how visitors use our website. Cookies are also used to customize the website experience for each visitor. In the event of fraud prevention or investigation, we may be asked to share collected information with governmental agencies or other companies assisting us.
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We may do so when:
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Permitted or required by law; or,
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Trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
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Investigating fraud which has already taken place.
The information is never provided to these companies for marketing purposes. Only authorized employees, agents and contractors have access to this information. In the event sharing information is required for one of the above listed reasons, SMS consent or phone numbers for the purpose of SMS are not shared with any third parties. This privacy policy (“Privacy Policy”) is designed to help you understand how Viera Rev, LLC collects, and uses your personal information, and to help you understand and exercise your privacy rights.
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HOW WE USE YOUR INFORMATION
In addition to the purposes described above, we use your information for a variety of business purposes, as described below.
To Provide Our Services. We use your Personal Information to provide you with our Services, such as:​
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Managing your information and accounts;
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Sending you invoices, statements, and otherwise administering billing and finance activities related to your account;
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Facilitating account creation and authentication and otherwise managing Merchant and Secondary User accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order;
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Delivering and facilitating delivery of Services. We may process your information to provide you with the requested service. We may process your Personal Information to detect and prevent fraud or bugs on our Website and Services to the extent necessary;
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Providing access to certain areas, functionalities, and features of our Services, including enablement and educational resources;
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Answering requests for technical and other support;
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Communicating with you about your account, activities on our Services including policy changes;
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For Legitimate Business Purposes. We may process your Personal Information for a variety of reasons, depending on how you interact with our Services, including:
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Improving, upgrading or enhancing our Services, including through automation and machine learning, such as by providing you with personalized suggested tasks based on your usage of the Services;
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Operating, maintaining and improving our websites and Services. For instance, we may use your browsing information for this purpose;
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Providing you with personalized recommendations when you are visiting our websites. By using Personal Information for this purpose, you may expect to be presented with more engaging and relevant content than without the use of personalization;
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To improve our websites functionality
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Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and assisting law enforcement authorities;
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Measuring interest and engagement in our Services;
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Developing new products and Services;
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Ensuring internal quality control and safety;
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Authenticating and verifying individual identities;
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Debugging to identify and repair errors or issues with our Services;
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Auditing relating to interactions, transactions, and other compliance activities;
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Enforcing our agreements, policies, and intellectual property rights;
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Complying with our legal obligations or otherwise establishing, exercising, or defending legal claims
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Usage Data. Viera Rev may collect and use quantitative, transactional and performance data on the use of the Services and may also generate technical logs, data and learnings about use of the Services or Website visits (collectively the “Usage Data”). If you have an account, this Usage Data may be linked to your account. Viera Rev may use such information to operate, analyze, improve and support the Services and for other lawful purposes.
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HOW WE DISCLOSE YOUR INFORMATION
We do not disclose your information to second party companies
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YOUR PRIVACY CHOICES AND RIGHTS
You may choose not to provide Personal Information. If you choose not to provide Personal Information (or ask us to delete it), we may not be able to provide you with our Services or certain functionality of the Services. We will tell you what information you must provide to receive the Services or to conduct business with us, including by designating it as required at the time of collection or through other appropriate means.
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Marketing Communications: If you register for our services, you may receive marketing communications from us or our partners. You can use an “unsubscribe” (or similar) link found at the bottom of a marketing email or reply to the email with the subject line “unsubscribe” to opt out of receiving future marketing emails. You can opt out of receiving marketing communications via text message by replying “STOP” to the message.
Note that you will continue to receive transactional or administrative emails and text messages regarding products or Services you use (if applicable).
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Accessing, Correcting, or Deleting Your Information; Exercising Your Jurisdiction's Privacy Rights: If you have a direct relationship with Viera Rev and would like to access, correct, amend or delete any of your personally identifiable information collected or held by Viera Rev via its Services or Website or exercise the data privacy rights applicable to your jurisdiction, please email info@vierarev.com. We will respond to such requests within a reasonable timeframe. Please note that in certain circumstances we may be required by law to retain your Personal Information or to continue providing a service.
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SECURITY OF YOUR INFORMATION
We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We have taken commercially reasonable safeguards designed to keep your Personal Information protected and require our Service Providers and partners to have appropriate safeguards as well. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure. By using our Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Services. Your personal information may be accessible by our employees, contractors, business partners, and service providers who require access solely for the purposes described in this Privacy Policy.
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SUPPLEMENTAL PRIVACY RIGHTS FOR CALIFORNIA RESIDENTS
California law may entitle California residents to certain additional protections regarding Personal Information. For purposes of this section alone, "Personal Information" means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Information We May Collect. We collect the categories of Personal Information as described in the “INFORMATION WE COLLECT” section above. We collect, use, and disclose Personal Information in the ways described above in this Privacy Policy. We do not sell Personal Information to third parties.
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Your Rights. California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of Personal Information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared Personal Information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided herein.
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California residents have the following rights to the extent granted by applicable law:
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To request and receive information regarding your Personal Information we have collected in the past 12 months (including the categories of Personal Information we have collected, the categories of sources of such information, and the purposes for which we have collected such information);
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To request and receive information about whether we have disclosed your Personal Information to third parties in the past 12 months (and if so, which categories of information we have disclosed, and which categories of third parties we have disclosed it to);
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Not to be subject to a decision based solely an automated decision-making, including profiling, which produces legal effects or otherwise significantly affects you (“Automated Decision Making”)
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To request and receive a copy of your Personal Information collected by us in the past 12 months; and
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Our timely response to your request that your Personal Information be deleted.
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As a California resident, you also have a right to opt-out of the sharing of your Personal Information. You may opt-out of the sharing of Personal Information by: Clicking on the “unsubscribe” link at the bottom of a Viera Rev commercial email message;
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Opt-out of the use of your email address by emailing info@vierarev.com.
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We will respond to your request within 45 days of receipt, or notify you if we require additional time. We will not discriminate against you if you choose to exercise any of these rights. In certain instances, we may be permitted by law to decline some or all of such a request, including if we determine that our business does not fall within the scope of the California statutes. Please note that if you make unfounded, repetitive, or excessive requests (as determined in our reasonable discretion) to access your Personal Information, you may be charged a fee to the extent permitted by law.
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INTERNATIONAL DATA TRANSFERS
All information processed by us may be processed and stored anywhere in the world, including, but not limited to, Canada, the United States or other countries, which may have data protection laws that are different from the laws where you live. If you use our Services, you consent to the transfer and processing of your information from any country to any other country in accordance with this Privacy Policy.
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RETENTION OF PERSONAL INFORMATION
Unless consent is withdrawn earlier, we retain all the Personal Information we collect as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purposes for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, reply to legitimate data subject requests, and comply with applicable laws.
We retain biometric data for a period of one year from the date the record was created.
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UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our information practices. We will always post the then-current version of this Privacy Policy on our Website. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the new Privacy Policy is posted. We encourage you to review this Privacy Policy periodically to stay informed on our privacy practices.
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CONTACTING US
Questions regarding this Privacy Policy or Viera Rev's privacy practices should be directed to info@vierarev.com or by mail at:
Viera Rev, LLC
Attention: Privacy Officer
351 Gulfstream Dr.
Gallatin, TN 37066
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